CUSTOMER SERVICE

OUR PLEDGE

Wesley Apartment Homes is proud to offer our Five Star Service / Customer Service Pledge to our valued residents. The benefits include:

WESLEY SMOOTH MOVE

All Customer Service Pledges are effective, July, 2006.

We Guarantee that your Apartment Home will be ready the day that you move
We Guarantee that your Apartment Home will be personally inspected by our Management Team prior to your move
We Guarantee to minimize the stress of your move by executing your Lease Agreement paperwork prior to your move
We will provide you with all necessary information to establish utility connections and obtain renter's insurance

2-DAY SERVICE GUARANTEE

We guarantee that routine service requests will be completed within two business days. If we're late, write us about it and we will gladly credit you with free rent for each full day after we receive written notice until the request is resolved.*

Routine service requests include the following items: interior electrical light switches and outlets, heating and air conditioning, water heaters, refrigerators, ranges, dishwashers, washers, dryers, garbage disposals, clogged drains, leaking plumbing fixtures and systems, door locks and viewers, window locks and smoke detectors. A routine service request does not constitute replacement of appliances.

For us to keep our 2-Day Service Guarantee to you, we must have access to your apartment during normal business hours. We cannot be denied access during or after the 2 business days following your service request. Additionally, your apartment and its contents must be properly maintained and you must be a resident in good standing.

This 2-Day Service Guarantee will not apply if the service request is necessitated by damage or abuse that you cause to the apartment, appliances, or fixtures. It will also not apply if we are required to hire outside contractors or order parts that are not in stock. ANY repair warranted under or from Construction or Builders issues are not eligible for the 2-Day Guarantee. Inclement weather, natural disasters and other emergencies that affect large numbers of residents will result in the temporary suspension of the 2-Day Service Guarantee.

Reimbursement of rent is subject to corporate approval.

Reimbursement of rent may not exceed $200.00.

This program may change at any time without notice.

* Rent credits are calculated based on your base monthly rent amount (i.e., not including pet fees, utilities, garage fees, or other monthly charges). A Òfull dayÓ is defined as each calendar day commencing on the day after we receive written notice from you that the original routine service request was not satisfactorily resolved in 2 business days and continuing through the calendar day immediately proceeding the day we satisfactorily resolve the original service request. Other certain restrictions may apply.

RESIDENT DIRECT CONNECT

1-980-695-6292

CustomerService@WesleyApartments.com

We guarantee a DIRECT CONNECTION to the Wesley Apartment Homes Resident Relations Department through our toll-free telephone line or email to ensure our mission of Exceptional Customer Service

RELOCATION GUARANTEE

Any Wesley Resident may transfer to another community managed by Wesley Apartment Homes without lease-termination penalty with the following criteria:
- 30 Day Written Notice is Required
- Resident account must be in good standing
- New deposit will be required
- Current apartment home will be inspected prior to move
- Transfer fee will be waived when transferring to another Wesley community

MOVE-IN GUARANTEE

We know you'll be so happy with your new apartment that we guarantee it! If you are unhappy with your apartment during the first 30 days of your lease, we will allow you to cancel your lease and you'll only have to pay for the days you lived with us.*

You are required to notify in writing the Property's office staff of the reason for your dissatisfaction with the apartment and your expected move-out date. The move-out date must be within the first 30 days from the date you are given your apartment keys.

* You will only pay rent for the 30 day period, as well as damage caused to the apartment beyond normal wear and tear. You may not apply any free rent concessions (for full or partial months) toward your rent payment obligations under the Move-In Guarantee. Rent includes the total monthly rent amount (base rent plus recurring month charges such as pet fees, covered parking, washer / dryer, etc.). Your account must be in good standing. Although the Property will retain the nonrefundable move-in fee, security deposit and all fees associated with the application and move-in process, it will refund the nonrefundable pet fee pending move-out inspection.

WESLEY WALK AWAY PROGRAM

If you find that you cannot make your rental payment due to a life changing event we'll allow you to return your keys and walk away from your lease agreement**.

Covered events include

Involuntary unemployment due to a job layoff
Accidental Death
International Job Transfer

In the event you experience one of the above covered events a request for lease termination must be submitted in writing to The Wesley Customer Service Department at CustomerService@WesleyApartments.com at least 30 days prior to your expected move out date. Our Customer Service professionals will guide you through this process to ensure that your request is processed in a timely manner. To expedite the process you will need to provide any necessary documentation to Wesley Customer Service to support your qualified event. The sooner you provide this documentation the quicker your request can be processed.

Forms that are required

Involuntary unemployment
1. Termination/Separation paperwork (must have worked for employer at least 12 months to qualify).
Accidental Death
1. Death Certificate provided by Executor or Family Member
International Job Transfer
1. Letter of intent on company letterhead

This program is effective 03-10-09.

Any Security Deposit(s) will be forfeited in connection with using this program.

**Accounts must be current to be considered for this program. Accounts under eviction are not eligible. This program only applies to new residents in the first 6 months of their Lease Agreement.
This program is subject to change or cancellation at any time. Resident cannot be considered for the program if all documentation requested by The Wesley Customer Service Department is not received.

All Customer Service Pledges/Promises are offered by Wesley Apartment Homes and are therefore between the resident and Wesley Apartment Homes only and shall not be binding upon any successors in interest or title. Should Wesley Apartment Homes no longer manage a property all Customer Service Pledges/Promises become null and void.